Refund policy

Returns and Refunds Policy

We want your purchase to make you as happy as an order that arrives earlier than expected 🚚✨.

If that’s not the case, take a deep breath, count to 4, and write to us: we accept returns within 14 calendar days of delivery, as required by European regulations.

📦 Conditions for returning a product

For us to accept a return, all of these conditions must be met:

• The item must be unused, complete, and in its original packaging
• (no “it came like this” after a festival 🕺).
• The product must be returned in perfect condition, just as it was received.

🚫 We do not accept returns of:

• Personalized products.
• Hygiene or intimate use items
• (for example: reusable mouthpieces, reusable filters, or other similar products).
• Used or tampered-with products
• (a “pre-used” ashtray breaks our hearts 💔).

✉️ How to initiate a return

To start the process, email us at:

📧 attservice@beetleprint.es

Include the following in your message:

• Order number
• Reason for return

We’ll reply with shipping instructions

(we promise not to send you a treasure map 🗺️).

💸 Refunds

• Once we’ve received the product and verified that it meets the conditions, we’ll issue a refund within a maximum of 14 calendar days.
• The refund will be processed via the same payment method used for the purchase.
• Return shipping costs are the customer’s responsibility, unless the error was on our end
• (if we packed it with our eyes closed, we’ll own up to it 👀).

⚠️ Damaged or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Different from what was ordered

👉 Contact us within 48 hours of delivery, attaching photos of the issue.

We’ll immediately activate ninja problem-solving mode 🥷 to resolve it as soon as possible.

🪲 Final note

This policy complies with current European Union consumer regulations and is designed to be fair to both you and us.

If you have any doubts, questions, or simply need us to explain it in plain English (with emojis if necessary), please contact us.